Senior Credit Operations Supervisor - Collections Pretoria

Job description: We are seeking a dedicated and dynamic Senior Supervisor to join our team. This role is ideal for individuals who demonstrate strong leadership qualities and a proven ability to drive performance and operational efficiency. The Senior Supervisor will work closely with the management team to ensure the smooth functioning of daily operations, while also providing mentoring and guidance to supervisors and staff.

Business Area

Credit Service

Workplace Type

On-site

Location - Town / City

Pretoria

Job Description

We are seeking a dedicated and dynamic Senior Supervisor to join our team. This role is ideal for individuals who demonstrate strong leadership qualities and a proven ability to drive performance and operational efficiency. The Senior Supervisor will work closely with the management team to ensure the smooth functioning of daily operations, while also providing mentoring and guidance to supervisors and staff.

Key Responsibilities

• Leadership & Supervision: o Supervise a team of employees, both Supervisors and Agents ensuring performance standards are met and exceeded. o Provide mentorship and guidance to other supervisors and staff, fostering professional development and growth. o Lead by example in maintaining a high level of productivity, efficiency, and workplace morale.

Qualifications and Experience

• Experience: o At least 5 years of experience in a supervisory or leadership role, with a proven track record of managing large teams. o Experience working in Call Centers is preferred, with a strong understanding of industry-specific operations and challenges.

Competencies

• Skills & Abilities: o Exceptional leadership, communication, and interpersonal skills. o Strong problem-solving abilities and a results-driven approach to work. o Ability to manage multiple tasks and priorities effectively. o Ability to foster a positive and collaborative work environment.

How to Apply

Application instructions are available upon application.

Key Duties

• Support the development and execution of training programs for staff to improve skill sets and job performance.

Continuity

• Promote a culture of continuous improvement by encouraging feedback and innovation within the team.

About the Role

This role requires a commitment to excellence and a passion for contributing to organizational success.