Telesales Clerk

About the role:

Join Transpharm as a Telesales Clerk based in Stikland, Western Cape, delivering exceptional customer service in the pharmaceutical sector. This full-time role requires strong communication skills in English and Afrikaans, with proficiency in telesales, customer service, and order processing systems. A strong Telesales Clerk has the ability to accurately capture customer orders via telephone and email, proactively following up with clients to close sales, and maintaining strong customer relationships. This position offers growth opportunities within the wholesale pharmaceutical domain and requires a motivated individual adept at managing multiple tasks to meet deadlines and enhance the overall customer experience.

What you'll do:

• Accurately and efficiently capture customer orders in the system.
• Receive and process orders received via telephone and email promptly.
• Proactively contact customers to secure orders and ensure accurate order capture.
• Develop and maintain strong customer relationships through attentive and professional service.
• Promote company products and successfully close sales over the phone.
• Minimise dropped calls to maintain a positive customer experience at all times.
• Handle general telesales administrative tasks and support other reasonable duties as required.
• Ensure effective communication and follow-up with customers to resolve any order-related queries.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure seamless order fulfilment and customer satisfaction.

What you bring:

• Grade 12 (Matric).
• Computer literate.
• Previous experience in a telesales, customer service, or similar role (pharmaceutical or wholesale industry experience will be advantageous).
• Bilingual, with fluency in English and Afrikaans preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to work under pressure, manage time effectively, and meet deadlines.
• High level of initiative and a strong sense of urgency.