Real Time Analyst

Job Description

The Real Time Analyst is responsible for managing a portfolio of store staff scheduling needs and ensuring optimal and efficient staff schedules. They provide line manager/user support and query management related to WFM. Additionally, they are responsible for reporting, monitoring, and tracking WFM compliance and trends.

Requirements

• Minimum completed Matric/ Grade 12
• Qualification in Math, BSC, BCom Stats or IT advantageous
• Minimum of 2 years in a similar role.
• Experience in WFM (scheduling, forecasting & real-time); MS Office proficiency (Database analysis and problem-solving)
• Knowledge of Aspect (Alvaria), Genesis, Dayforce, Kronos, Total IX.

Skills

• Review and Reporting
• Managing Change
• Business Case Contribution
• Enterprise Readiness Assessment
• Perform Gap Analysis
• Human resources systems and tools
• Presentation Creation
• Spreadsheet Expertise
• Employee Relations
• Learning Solutions Development

Behaviours

• Achieving Results - Is ‘results’ driven and achieves success by proactively tackling challenges
• Adaptability - Is adaptable, resilient, and proactive in responding to different circumstances
• Continual Improvement - Actively seeks opportunities to continually improve processes
• Creating & Innovating - Generates novel ideas and drives inventive solutions
• Driving & Perservering
• Planning & Organising - Uses a structured approach to effectively manage tasks
• Responding to Change - Shows a proactive mind-set and can effectively navigate changing circumstances
• Strategic Thinking - Analyses complex situations and formulates effective strategic plans

Key Duties

• Manage store staff scheduling needs and requirements.
• Provide support and query management related to WFM. Maintain systems support and incident logging.
• Conduct WFM model testing and user acceptance testing.
• Ensure optimal and efficient staff schedules. analyse and solve database-related problems.
• Support WFM-related projects and initiatives.
• Reporting – Unpaid Grace impact on employees pay, OT1.5, OT2 & OT2TAFW impact on the business on a weekly basis to identify problems stores, areas, regions or brands | Budget VS Cost VS Actuals weekly.
• Timesheets – real time reporting, UAR and Schedule Adherence.
• Schedules – inputs to scheduling (trading hours, skills, keyholders) & trends identified which will need to be provided to WFM Scheduling Analyst
• Feedback – provide feedback to WFM Analyst based on findings
• Systems Support and maintenance – Real Time and Monitoring incident logging and product support calls and managing background jobs (adding/creating jobs for stores automated processes, checking systems parameters)
• Responsible for real time reporting/monitoring and tracking of WFM compliance, Real time and short-term adherence and trends analysis.
• WFM’s first response team in real time and monitoring stores clocks

Preference

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.