Events Manager

Business Unit / Division: Tsebo Facilities Solutions

Job Type Classification: Permanent

Location - Town / City: Johannesburg

About Us:

Tsebo Facilities Solutions is looking for a Events Manager to manage and coordinate all internal and external client events to ensure seamless delivery, high-quality service, and a positive client experience. The role is accountable for planning, execution, stakeholder coordination, and continuous improvement of event services in line with contractual obligations and workplace management standards. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities:

Event Planning & Delivery

• Plan, coordinate, and oversee all client events and meetings
• Manage event logistics including venue booking, setup, catering, and technical requirements
• Collaborate with technical teams (AV/VC) to ensure readiness and functionality
• Review event briefs and ensure all requirements are understood and delivered
• Oversee event execution, including evenings and weekends where required
• Conduct pre- and post-event reviews to drive continuous improvement

Stakeholder & Client Management

• Build and maintain strong relationships with internal teams, clients, and service providers
• Act as the primary point of contact for event-related queries
• Ensure clear communication of event expectations, timelines, and deliverables
• Handle queries, complaints, and escalations promptly and professionally
• Conduct client satisfaction checks and implement improvement actions

Operational Excellence

• Ensure all rooms and event spaces meet client specifications
• Coordinate all supporting services (catering, stationery, equipment, etc.)
• Ensure venues are prepared, cleaned, and reset before and after events
• Maintain records of lost property and report according to procedure
• Continuously improve processes to enhance efficiency and service quality

Contractual & Compliance Management

• Ensure all events are delivered in line with the Master Service Agreement
• Monitor quality, cost-effectiveness, and service consistency
• Maintain compliance with Health, Safety, Environmental, and Quality (SHEQ) standards
• Report non-conformances and manage risk proactively
• Ensure proper use, maintenance, and reporting of equipment and assets

Team Leadership

• Manage, coach, and support Events Team staff
• Allocate work and monitor performance against agreed standards
• Promote a customer-focused and collaborative team culture
• Ensure team members are trained and operate efficiently

Reporting & Administration

• Prepare and submit weekly and monthly reports
• Track event performance, client feedback, and operational metrics
• Maintain accurate documentation and records

Code of Conduct & Company Alignment

• Uphold Tsebo values, ethics, and professional standards
• Promote a positive company and client image
• Take accountability for own performance and team outcomes
• Operate flexibly to support business needs

Skills and Competencies:

Technical & Functional Skills

• Strong event planning and coordination skills
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
• Excellent written and verbal communication skills
• Strong organisational and time management ability
• Customer service and hospitality mindset
• Basic financial understanding (quoting, cost control)
• Knowledge of contractual requirements and SLA delivery
• Problem-solving and analytical skills

Behavioural Competencies

• Working with People – Builds strong relationships and supports team success
• Adhering to Principles and Values – Demonstrates integrity and accountability
• Planning and Organising – Manages time, priorities, and resources effectively
• Customer Focus – Delivers high-quality service and client satisfaction
• Adapting and Responding to Change – Handles pressure and adjusts to evolving needs
• Achieving Results – Takes ownership and meets performance targets

Qualifications:

Education

• Grade 12 (mandatory)
• Diploma/Degree in Marketing, Events Management, or Public Relations (preferred)

Experience

• 3–5 years’ experience in events management within a corporate or hospitality environment
• Experience managing teams and coordinating multiple stakeholders