Cleaning Manager - Cape Region

Business Unit / Division:

Tsebo Cleaning and Hygiene Solutions

Job Type Classification:

Full Time

Location - Town / City:

Cape Town

About Us:

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity . We specialise in Catering , Facilities Management , Cleaning and Hygiene , Pest Control , Protection , Energy , Procurement , Workspace Design , Engineering, Remote Camps , and more. Developing our people –the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER At Tsebo, we value Service Excellence , Integrity , Teamwork , Innovation , and Sustainability . As a Cleaning Manager, you’ll play a key role in upholding these values while driving operational success. Join Tsebo Cleaning Services as a Cleaning Manager and take the lead in delivering high-quality cleaning operations for a site in Cape Town . This role is ideal for a hands-on leader who thrives in a fast-paced environment and is passionate about service excellence.

Duties & Responsibilities:

• Manage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met.
• Build and maintain strong client relationships through excellent service delivery.
• Manage cleaning materials and stock levels, ensuring timely replenishment.
• Using a labour management system (e.g.) PRP to plan and schedule labour to meet operational requirements.
• Address HR matters including discipline, grievances, and performance management.
• Conduct regular site inspections to ensure compliance with SLAs and quality standards.
• Support contract retention through consistent service and client satisfaction.
• Take full responsibility and management of your site.
• Act with utmost urgency when attending to any client request and do so pro-actively.
• Best allocate the resources of the contract to achieve maximum cleaning output.
• Where the SLA stipulates resource requirements, these must be adhered to.
• Output based contracts must be managed efficiently.
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
• Ensure work schedules/job cards are in place for each position and relevant to site.
• Ensure consistently high service standards are maintained for all services in scope with regular inspections.
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
• Managing company assets by performing monthly spot checks on high value items.
• When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
• Ensure monthly completion of client specific records in sites where this is required.
• This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys.
• Work with HR to allocate staff to sites according to policies and procedure.
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
• Continually identify potential of additional business within existing contracts and one off cleaning opportunities.
• To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR.
• Cleaning managers are to ensure that our TCS brand is protected and represent it professionally at all times.

Skills and Competencies:

• Strong knowledge of cleaning processes and hygiene standards.
• Ability to interpret SLAs and conduct site audits.
• Basic understanding of HR procedures and labour legislation.
• Proficiency in MS Excel and operational reporting tools.
• Excellent organisational and time management skills.
• Strong people skills and knowledge or Industrial relations.
• Strong on client relationships and strong communication skills.
• Leadership skills.
• Attention to detail.
• Sense of urgency.
• Problem solving experience.
• Able to work under pressure.
• Be flexible and adaptable.
• Should be able to work independently.
• Able to work independently and under pressure.
• Able to work long hours, after hours and some weekends.

Qualifications:

• Minimum Qualification: Matric / Grade 12.
• Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field.
• Proven experience in cleaning operations and staff supervision.